The PLA Blog | Official Blog of the Public Library Association
Oh, I Wish I’d Said…. (aka: Dealing with Difficult People)
My favorite session of the conference yet! Gail Johnson and Pam Parr started off my morning with laughter by waltzing through the dramatics of every day interactions in libraries. In dealing with difficult people, they outlined their session with 5 questions they would answer: Who are they? What was it really about? What do they [...]
Saved by Books
I attended another preconference session on Wednesday morning, Bridging the Divide: Libraries Transform Communities. Before we started, a moderator said ominously, “Please fill in empty chairs so each table has eight people. You are going to do some work this morning. You can’t really understand the concept of civil engagement unless you actually do it.” [...]
