The PLA Blog | Official Blog of the Public Library Association
Oh, I Wish I’d Said…. (aka: Dealing with Difficult People)
My favorite session of the conference yet! Gail Johnson and Pam Parr started off my morning with laughter by waltzing through the dramatics of every day interactions in libraries. In dealing with difficult people, they outlined their session with 5 questions they would answer: Who are they? What was it really about? What do they [...]
From Not to Hot: Turning Your Unknown or Mediocre Library into the Happening Place in the Community! – Victoria Ashford
Former Circulation Clerk and Library Director Victoria Ashford took over a “good” library with a vision to make it great. She believes she has a system, a formula, a plan, to do this for libraries. With an annual operating budget of around $250,000, she was running a small library with big ideas. She looked at [...]
Where do you think YOU’RE going?
Hello, my name is Kevin Yezbick and I’m an Adult Services Librarian with the Farmington Community Library in Farmington Hills, MI. Now that I’m finally able to log on to the free PLA wifi, I can contribute my coverage. Yay! My first session this morning was spent attending Where do you think YOU’RE going?! Retaining [...]
