The PLA Blog | Official Blog of the Public Library Association
Oh, I Wish I’d Said…. (aka: Dealing with Difficult People)
My favorite session of the conference yet! Gail Johnson and Pam Parr started off my morning with laughter by waltzing through the dramatics of every day interactions in libraries. In dealing with difficult people, they outlined their session with 5 questions they would answer: Who are they? What was it really about? What do they [...]
Final 4th (Okay, not that clever of a title but better than nothing)
Whew…what a conference. My first PLA and I must say I’m much impressed. And much tired. And much with good grammer too. And to think I was just one of over 9000 Public Library people that attended. Wow! That’s a big kind of number. So here then is [...]
