The PLA Blog | Official Blog of the Public Library Association
Oh, I Wish I’d Said…. (aka: Dealing with Difficult People)
My favorite session of the conference yet! Gail Johnson and Pam Parr started off my morning with laughter by waltzing through the dramatics of every day interactions in libraries. In dealing with difficult people, they outlined their session with 5 questions they would answer: Who are they? What was it really about? What do they [...]
From Not to Hot: Turning Your Unknown or Mediocre Library into the Happening Place in the Community! – Victoria Ashford
Former Circulation Clerk and Library Director Victoria Ashford took over a “good” library with a vision to make it great. She believes she has a system, a formula, a plan, to do this for libraries. With an annual operating budget of around $250,000, she was running a small library with big ideas. She looked at [...]
Internet Librarian 2009- Meredith Hammons
Blog #3 from the Social Media group.
The third session was “Evaluating, Recommending and Justifying 2.0 Tools” by Marydee Ojala, Editor of ONLINE Magazine.
Marydee pointed out that it is much easier for individuals to adopt to changing technologies than it is for institutions, such as libraries.
She advocated using social media for empowerment and collaboration, as well [...]
Internet Librarian 2009 – Meredith Hammons
Part two of my afternoon exploring social media was Sarah Houghton-Jan, of the San Jose Public Library, discussing Web 2.0 for underfunded libraries.
Sarah discussed several free or inexpensive tools a library can use to be involved with Web 2.0. These included various free e-mail programs such as gmail, or IM services, such as yahoo, Skype [...]
Sunday at ALA
Sunday was a very busy day full of programs.
Nancy Pearl
First I arrive bright and early to see Nancy Pearl speak. It was fascinating to hear how each of her books came into being, especially her lastest book, Book Crush. She gave some suggestions of books [...]
What do you do about overdue fines and restrictions?
The past few posts have been all about feedback. Your thoughts, beliefs, actions, plans, and ideas on how librarianship works are important, so definitely give a few minutes to participate!
I read this bit of “what do you do?” on the WebJunction Publib listserv (May 4, Vol 26, Issue 4). The contact for responses [...]
“You don’t want to join, you want to belong”
The title for this post comes from a sign I saw in one of the hotel elevators when I first arrived yesterday. I’ve heard Karen Hyman speak probably about 4 times by now, but it’s never too many times. Her well-attended presentation this morning on “The Customer-Centered Library: How to Stop Tweaking [...]
Step One: Care or The Customer-Centered Library
I am attending Karen Hyman’s morning session on customer service and the customer-centered library. She is a fantastic presenter full of deadpan humor and insight. Everyone here she pointed out is an expert on customer service because everyone is a customer. THINK LIKE CUSTOMERS! It is so natural to look at other models and so [...]
