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Podcast: Casual wiki presentation from the 2007 PLA Spring Symposium
On Friday, March 2, 2007, about 55 people delayed the consumption of a well-earned dinner after a long day of learnin’ to attend my presentation on wikis and the PLWiki project. You can listen to the podcast of that presentation, attached to this post. You can also download the Adobe Acrobat (.pdf) file [...]
Podcast: Author Luncheon with Po Bronson
Many thanks to Po Bronson for giving us the permission to podcast his presentation at the 2007 PLA Spring Symposium Author Luncheon!
After a brief introduction from PLA president Susan Hildreth. The author of What Should I Do With My Life? and Why Do I Love These People? spoke about recent research in child learning [...]
Step One: Care or The Customer-Centered Library
I am attending Karen Hyman’s morning session on customer service and the customer-centered library. She is a fantastic presenter full of deadpan humor and insight. Everyone here she pointed out is an expert on customer service because everyone is a customer. THINK LIKE CUSTOMERS! It is so natural to look at other models and so [...]
