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The PLA Blog | Official Blog of the Public Library Association

Strategic Planning question from Massachusetts

Here’s a question from Emily Nichols, The Head of Children’s Services at the Beverly Public Library in Massachusetts. Emily wrote to the blog hoping that the readers would be able to workshop her question, so don’t be shy, lets use our collective knowledge to offer Ms. Nichols some suggestions!

Hello PLA folks,

I’ve been avidly reading the discussion of strategic planning from the Results BootCamp and hope the blogosphere can help me with a design/service problem. I’ve attached photos of the circulation/reference desk in our children’s room. My opinion- It takes up a HUGE amount of floor space and I can’t see the children over it and it is not moveble or adaptable at all. Not to mention the sharp marble corners at the precise height of an average nine year old’s eye. However, by my uneducated guess it probably cost at least $15,000 to custom build in the midnineties. And as my teenage page put it “You can’t change it! It’s the reference desk! It’s perfect! It’s been here my whole life!”

reference desk

reference desk 2

reference desk 3

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