RUSA President’s Program: Quality Service in an Impersonal World

More exciting ALA 2008 program news from our friends at the Reference and User Services Associatioin (RUSA):

Quality Service in an Impersonal World
Date: Monday, June 30, 2008
Time: 1:30pm – 3:30pm
Location: Disneyland Hotel, North Ballroom, Anaheim, CA

Okay, so library budgets are tight and staff is continually pushed to do more with less. Users have high expectations and often, competing demands for information. Despite these realities, this program challenges attendees to consider the possibility of stellar and personalized service to each and every
library user.

Do your service batteries need recharging? Come to this engaging and provocative presentation in which experts in customer service will inspire you and reaffirm excellent service as a core library value. Our dynamic and entertaining panel will address the following questions:

• What defines quality library service in today’s interconnected technological world?
• Is the traditional model of reference service–where a librarian interacts one-on-one with a user–still of value?
• How can we embrace new technologies to maximize service to our diverse users?
• What are the hallmarks of personalized service and what can you and your library do to promote it?

RUSA is delighted to feature an ensemble of impressive speakers which include:

• Robert Spector, author of the book The Nordstrom Way: The Inside Story of America’s #1 Customer Service Company and keynoter
• Donna Bachowski, Head of Reference Central, Orange County Public Library, Orlando, Florida
• Marie L. Radford, Ph.D., Associate Professor & Library Consultant, School of Communication, Information & Library Studies, Rutgers University, NJ.

Don’t miss this exciting opportunity!