1/2/07 – Thank you to everyone for your enthusiastic responses! This post is now closed for commenting. Check out the latest version of the service responses to be posted later today. -Kathleen Hughes, PLA
PROPOSED NEW SERVICES RESPONSES – 12/5/06 DRAFT
June Garcia and Sandra Nelson have reviewed all of the comments from the three open meetings during the 2006 Annual Conference and on the PLA Service Response blog and have identified seventeen new or revised service responses. They are listed below along with a brief description of the benefits that each service response provides to community residents. As the process continues, the service response descriptions will be expanded to include suggested target audiences, common library services and programs, required resources, and suggested measures for each.
Those of you who have been working with the PLA planning tools for a long time will note that the number of service responses or roles continues to increase. There were eight roles identified in Planning and Role-Setting for Public Libraries in 1987 and thirteen service responses identified in Planning for Results in 1998. There are seventeen service responses in the current proposed list, and the list may still grow. However, it is important to remember that there is no magic number of service responses that can be selected for a library. The number of service responses that a library can manage is dependent on the resources available to that library. Libraries with limited resources can only provide a few services well, while libraries with more extensive resources can provide a wider range of services effectively.
The Service Responses
Be Informed Citizens: Local, National, and World Affairs
Citizens will have the information they need to support and promote democracy, to fulfill their civic responsibilities at the local, state, and national levels, and to fully participate in community decision-making.
Build Successful Enterprises: Business and Non-Profit Support
Business owners and non-profit organization directors and their managers will have the tools they need to develop and maintain strong, viable organizations.
Connect to the Online World: Public Internet Access
Residents will have high-speed access to the digital world with no unnecessary restrictions or fees to ensure that everyone can take advantage of the ever-growing resources and services available through the Internet.
Create Young Readers: Emergent Literacy
Preschool children will have programs and services designed to ensure that they will enter school ready to learn to read, write, and listen.
Discover Your Heritage: Genealogy and Local History
Residents and visitors will have the resources they need to explore their heritage, to connect the past with the present through their family histories, and to understand the history and traditions of the community in which they live.
Express Creativity: Create and Share Content
Residents will have the services and support they need to express themselves by creating original print, video, audio, or visual content in a real-world or online environment.
Explore Our Community: Community Resources and Services
Residents will have a central source for information about the wide variety of programs, services, and activities provided by community agencies and organizations.
Get Fast Facts: Ready Reference
Residents will have someone to answer their questions on a wide array of topics of personal interest.
Learn to Find, Evaluate, and Use Information: Information Literacy
Residents will know when they need information to resolve an issue or answer a question and will have the skills to search for, locate, evaluate, and effectively use information to meet their needs.
Learn to Read and Write: Adult and Family Literacy
Adults will have the support they need to improve their literacy skills in order to meet their personal goals and fulfill their responsibilities as parents, citizens, and workers.
Make Career Choices: Job and Career Development
Teens and adults will have the skills and resources they need to identify career opportunities that suit their individual strengths and interests.
Make Informed Decisions: Health, Wealth, and Other Life Choices
Residents will have the resources they need to identify and analyze risks, benefits, and alternatives before making decisions that affect their lives.
Satisfy Curiosity: Lifelong Learning
Residents will have the resources they need to explore topics of personal interest and continue to learn throughout their lives.
Stimulate Imagination: Reading, Viewing and Listening for Pleasure
Residents who want materials to enhance their leisure time will find what they want when and where they want them and will have the help they need to make choices from among the options.
Succeed in School: Homework Help
Students will have the resources they need to succeed in school.
Visit a Comfortable Place: Public and Virtual Spaces
Residents will have safe and welcoming physical places to meet and interact with others or to sit quietly and read and will have open and accessible virtual spaces that support social networking.
Welcome to America: Services for New Immigrants
New immigrants will have information on citizenship, English Language Learning (ELL), employment, public schooling, health and safety, available social services, and any other topics that they need to participate successfully in American life.
Please let us know what you think! We will be accepting input until January 1 and will present a revised draft at the upcoming Midwinter Meeting.